The Taxpayer Advocate Service (TAS) is an independent organization inside the IRS that helps taxpayers whose problems the normal IRS channels aren’t solving — for free. You qualify when you’re facing economic harm (a levy that will make you miss rent, a frozen refund you need to live on), when an IRS process has failed you (no response for more than 30 days, promised action that never happened), or when your case is tangled across multiple IRS units. You request help by filing Form 911 or calling your state’s local taxpayer advocate. TAS can push the IRS to act; what it cannot do is change the law, overrule a correct assessment, or argue your case for you — that part is representation, not advocacy.
By Sam Brotman, JD, LLM, MBA · Last updated July 2026
Key Takeaways
- Secondly, when you have not received a response to your inquiries, you must have contacted the IRS at least two times before.
- In terms of IRS notice problems, you must have responded at least two times to an IRS notice “requesting some IRS action.
- The Taxpayer Advocate will not take your case if the problem cannot be solved by the IRS, if your case is under criminal investigation or if you are considered a tax protestor.
The IRS Taxpayer Advocate helps taxpayers resolve problems with the IRS and also recommends changes to help prevent problems in the future. The Taxpayer Advocate handles those issues when the tax problem is causing significant financial difficulty, when you or your business are facing immediate, adverse threat and when you have tried to contact the IRS repeatedly to no avail.
Read more